Your company’s front line is made up of your customer service staff. They will serve as your brand’s “face” in the eyes of the public. Agents will shape each customer’s perception of your business. Therefore it’s critical to ensure that the level of service meets corporate standards. There are many doable techniques to boost your […]
An Interactive voice response (IVR) system is a phone system that provides information to the caller. It can answer simple questions, make complex decisions on behalf of the customer. Also, it offers voice recognition capabilities. IVR systems are often used for call centers or other businesses that need to keep track of many customers. 1. […]
Stephanie SnyderStephanie Caroline Snyder graduated from The University of Florida in 2018; she majored in Communications with a minor in mass media. Currently, she is an Author and a Freelance Internet Writer, and a Blogger.
You have made your product ready and your business began to roll. You start to engage your marketing strategy based on what have been written in the business plan. A good marketing strategy has always been focused on the customers. Knowing what your customer wants and build your products according to their needs. The easy part […]
